Refund Policies

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Membership Refunds, Credits and Rain Checks:

A full refund will be given up to 1 week after purchase, unless a card has been issued, after which a $20.00 service charge will be retained. After 1 week and up to/including 30 days, there may be a 50% refund. Over 30 days all refund requests must be made in writing to the Director of the Service Area; under no circumstances will the refund be greater than 50% of the remaining balance.

Membership Upgrades:

There must be at least 6 months remaining on your membership in order to upgrade to another level. (Example: Basic membership upgraded to Premium, Single membership upgraded to Couple, Couple or Single membership upgraded to Family, etc.)

Upgrade Fees:

There is a $20.00 processing charge per membership in addition to any rate difference to upgrade per membership, plus a $2.00 per person card printing charge. You must have a minimum of 6 months remaining on your membership in order to upgrade.

Swimming, Skating, Hockey and Tennis Lesson Refunds:

You may receive a full refund or credit if class is cancelled 24 hours or more prior to first day of lessons. Cancellations less than 24 hours prior to the first day will receive a 75% refund. Cancellations on the second day of class will receive a 60% refund or credit. Cancellations on the third day of class will receive a 45% refund. Cancellations on the fourth day of class and thereafter will not receive a refund or credit.

Pavilion Reservation Refunds:

No refunds will be made on cancelled reservations but reservations may be changed to another available date. Rain checks for inclement weather will only be issued within 48 hours after the date of the reservation and may be used for another available date.

Tennis Court Refunds:

A rain check will be issued for inclement weather (if applied for within 24 hours after cancellation.) A refund/credit will be made if there is an error in scheduling.

Resale Item Refunds:

There will be no refunds on personal items such as swimsuits, shampoo, lotion, goggles, etc. All other refunds can be made with a receipt and the approval of the Shift Manager if the item is un-opened or defective.

Admission Refunds:

All refund requests for admissions will be handled by the Shift Manager. There will be no refunds for inclement weather.

Freestyle and Stick & Puck Sessions:

No refunds for will be given for scheduled and pre-paid freestyle/stick & puck sessions. Credit will be given to skaters who are injured or sick and have notified the office prior to the scheduled session.

Cottonwood Heights Aquatics Team (CHAT) Refund:

Voluntary withdrawal from the Team does not constitute justification for a refund. Requests for a refund in special circumstances may be issued with approval of the Aquatic Manager.

Water Polo Team:

Full refund or credit will be given if requested prior to the first day of practice. Cancellations prior to the second week of practice will receive a 75% refund or credit. Cancellations prior to the third week of practice will receive a 50% refund or credit. Cancellations after the third week of practice will not receive a refund or credit.

Specialty Class Refunds:

Specialty classes are fully refundable up to 24 hours prior to the class. If the participant fails the pre-screen they will be eligible for a full refund minus $10.00. Once the class has begun, no refunds will be issued.

Aerobic Camps:

Full refund or credit will be given if requested prior to weigh-ins and measurements being taken at the Kick-Off meeting. Cancellation after the Kick-Off meeting and prior to a complete week of camp ("week" is Wednesday to Tuesday) will receive a 75% refund or credit. Cancellations requested prior to completion of the second full week of camp will receive a 50% refund or credit. Cancellations requested after the third week of camp will not receive a refund or credit.

Flag Football, Junior Jazz and other Youth Programs:

Full refund or credit will be given if requested prior to coaches meeting and prior to equipment being ordered, cancellations after equipment has been ordered and if the participant has played in no more than the first two scheduled games will receive a 50% refund or credit. Cancellations after three or more scheduled games have been played will not receive a refund or credit.

Kids Rec Camp:

Weekly Registration - Full refund or credit will be given if requested 72 hours prior to the first day's start time of registered week (i.e., by 10:45 am three days prior). Cancellations requested 24 hours prior to the first day's start time of the registered week will receive a 50% refund or credit. Cancellations requested less than 24 hours in advance of the first day but no more than two days fully participated will receive a 50% credit. Cancellations requested at any point after the third day's camp has started will not receive a credit or refund.                                                                                                                                                          Daily Registration - Full refund or credit will be given if requested 48 hours prior to the respective date's camp start time (i.e., by 10:45 am two days prior). Cancellations requested 24 hours prior to the respective date's camp start time will receive a 50% refund or credit. Cancellations requested less than 24 in advance but prior to the start of the respective date's camp will receive a 50% credit. Cancellations requested at any point after the respective date's camp has started will receive no refund or credit.

5k's, Races and Tournaments:

Full refund will be given if requested prior to the shirt order being placed. No refunds will be issued if requested after the shirt order has been placed. Transfers will be accommodated as available.