Refund Policies

Membership Refunds, Credits and Rain Checks:

A full refund will be given up to 1 week after purchase, unless a card has been issued, after which a $20.00 service charge will be retained. After 1 week and up to/including 30 days, there may be a 50% refund. Over 30 days all refund requests must be made in writing to the Director of the Service Area; under no circumstances will the refund be greater than 50% of the remaining balance.

Membership Upgrades:

There must be at least 6 months remaining on your membership in order to upgrade to another level. (Example: Basic membership upgraded to Premium, Single membership upgraded to Couple, Couple or Single membership upgraded to Family, etc.)

Upgrade Fees:

There is a $20.00 processing charge per membership in addition to any rate difference to upgrade per membership, plus a $2.00 per person card printing charge. You must have a minimum of 6 months remaining on your membership in order to upgrade.

Swimming, Skating, and Tennis Lesson Refunds:

You may receive a full refund or credit if a refund is requested 2 days prior to first day of lessons. Cancellations on the first day of class is a 75% refund, second day of class is a 60% refund, third day of class is a 45% refund, fourth day of class and thereafter, refunds or credits will not be issued

Pavilion Reservation Refunds:

No refunds will be made on cancelled reservations but reservations may be changed to another available date. Rain checks for inclement weather will only be issued within 48 hours after the date of the reservation and may be used for another available date.

Tennis Court Refunds:

A rain check will be issued for inclement weather (if applied for within 24 hours after cancellation.) A refund/credit will be made if there is an error in scheduling.

Resale Item Refunds:

There will be no refunds on personal items such as swimsuits, shampoo, lotion, goggles, etc. All other refunds can be made with a receipt and the approval of the Shift Manager if the item is un-opened or defective.

Admission Refunds:

All refund requests for admissions will be handled by the Shift Manager. There will be no refunds for inclement weather.

Freestyle Sessions:

Credit will be given to skaters who are injured or sick and have notified the office prior to the scheduled session.

Cottonwood Heights Aquatics Team (CHAT) Refund:

Voluntary withdrawal from the Team does not constitute justification for a refund.

Specialty Class Refunds:

There will be no refunds on the $10.00 deposit unless the class is cancelled by the Recreation Center. This is a non-refundable deposit to hold the patron’s place. A refund of the balance will be decided individually by the class coordinator.